Frequently Asked Questions

FAQs

We hope that you're able to find an answer to your question below, but if not, please contact us and one of our customer care team will get back to you within 24 hours (we may even add your question to this page to help others!)

Payment

How Secure Is Your Checkout?

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What Payment Methods Do You Accept?

We accept a wide range of payment methods which include all major credit cards and range of other popular payment options including interest-free financing, the full list of payment methods we offer is below: All accepted credit cards; Visa, Mastercard, Maestro, American Express, Discover & Diners Club. Other payment methods we offer; PayPal. Apple Pay, Google Pay & Shop Pay We're sorry if your preferred payment method is not accepted at this time, we're always on the lookout to provide our customers with their preferred method of payment, if you don't see your preferred payment method listed here, please let us know and we'll do our best to accommodate this for you in future.

How Do I Use A Discount Code?

Simply head to the checkout on the first page of the checkout, there will be a box for you to enter your discount code in. Make sure you click 'Apply'. On mobile, you will need to click "Show order summary" to open the area where you can enter a discount code. The discount code box is available before the payment page so you're 100% clear on how much you can save! *Please note, only one discount can be used per order.

Shipping

What Shipping Methods Are Accepted?

We offer fast, eco-friendly shipping options to the UK, USA, Canada, Australia, Ireland, France, Spain (Mainland Only) and Germany. Shipping to UK mainland addresses is free, there is a small fee, more details of which can be found in our shipping policy (linked in the footer).

Do You Ship Internationally?

Yes, we are based in the UK but we ship to the USA, Canada, Australia, Ireland, France, Spain (Mainland Only) and Germany.

When Will I Get My Order?

We are our always doing our best to ensure you receive your order as fast as possible. All orders are shipped within 48-72 hours of payment. Typically, all orders are delivered within 5-8 working days (international orders may take up to 14 days)

Orders

How Do I Track My Order?

When your order has been shipped, you'll receive a confirmation email from us with your tracking number and link to track your order. Please allow 48-72 hours after dispatch for the tracking information to be updated. If you have any queries on order tracking, please reach out to us on hello@getwatchsy.com.

How Can I Change My Order Once It's Been Placed

Once you've placed your order, we get to work on shipping it out right away to ensure your order is with you as soon as possible. We completely understand that you may want to make a change to your order and you're more than welcome to contact us to request a change or cancellation. Please note that there is a slight delay on our dispatch emails so your order may have been dispatched before you're notified, if this is the case, you're welcome to return your order following our standard returns policy.

How Do I Change My Address?

To protect our customers from any potential fraudulent activity, unfortunately, we're unable to change the address on your order after it has been placed, so please ensure that you enter your address information correctly when placing an order.

Returns

What Is Your Return Policy?

We believe that you should have the time that you need to decide if your purchase from us is the right choice for you, so we offer 30 day easy returns, meaning that you have 30 days from when your order arrives to decide if you want to keep it or return it. Your order must be in new and unused condition to qualify for a return/refund. You can read more about our returns policy here. Please do not return items to our registered office address, they will be returned to you. We do not accept any liability for goods that may be lost in transit via sending to this address.

How Do I Return My Order?

To return your order, please email our friendly customer care team (hello@getwatchsy.com), with your order number, email address, item you'd like to return and the reasoning for your return. They will be happy to assist you with processing your return and providing you with the information on where to return your product(s) to. Please do not send returns to our registered office address or any address listed on the item's packaging as we do not have the capacity to process them and will not accept liability for any goods that may be lost in transit via returning to one of these addresses.

Do I Have To Pay Anything To Return My Items?

At the moment, unfortunately we are unable to offer free returns, however, it is something we'd love to offer in future. You are responsible for paying any return postage fees incurred.

I've Received A Faulty/Damaged Item, What Should I Do?

We deeply apologise that your product arrived in such a condition, please be assured that every care has been taken in order to deliver your goods in a perfect condition, however, sometimes they can unfortunately be damaged in transit, if this is the case, then please email us (hello@getwatchsy.com), providing your order number, email address and images/photos of the defective item(s) and our customer care team will resolve this for you.

Carbon Negative
Sustainability is at our core and we will continue to invest in it.
30 Day Easy Returns
Don't like your new strap? You've got 30 days to return it!
Free & Fast Shipping
Free, fast & eco-friendly shipping all around the world.
Sourced In The UK
All products are sourced and shipped from the UK

Frequently Asked Questions

Payment

Shipping

Orders

Returns

Carbon Negative

30 Day Easy Returns

Free & Fast Shipping

Sourced In The UK